Frequently Asked Questions
1. What currency are the prices listed in?
All prices on our website are displayed in GBP (British Pounds) or USD (United States Dollars), depending on your location.
2. I just placed an order—when will it ship?
We strive to ship your order as quickly as possible! Here’s what to expect:
- Production Time: Please allow 4–7 business days for us to prepare your order.
- Shipping Time: Average shipping takes 15–21 business days.
- Tracking Numbers: These will be updated 3–5 business days after your order has shipped.
If you don’t receive a tracking number within 7 business days of shipping, please contact us at tallotouch@gmail.com for assistance.
3. I’m not satisfied with my order. Can it be returned?
We offer a 100% Money-Back Guarantee for defective or damaged products. Here’s how it works:
- Return Window: You have 30 days from the delivery date to return your order.
- Refund Process: Once we receive the product, we will issue a full refund of your original purchase.
- Shipping Costs: Return shipping is at your own expense. Please include your name and order number with the returned package.
Note: If your order is still in transit, you’ll need to wait for it to arrive before initiating a return.
4. Can I cancel my order?
Yes! You can cancel your order without penalty as long as it hasn’t shipped.
- If your order has already shipped, please use our easy return process to get a full refund.
5. I entered the wrong address—what should I do?
If you entered an incorrect address, don’t worry!
- Step 1: Reply to your order confirmation email with the corrected address.
- Step 2: Notify us at tallotouch@gmail.com within 24 hours of placing the order.
Important: If we are not notified within 24 hours, we cannot guarantee changes or offer refunds for incorrect submissions.
6. How long does shipping take?
Shipping times vary depending on your location, as we ship worldwide. On average:
- Shipping Time: 15–25 business days.
- We use multiple fulfillment centers to ensure your package reaches you as quickly as possible.
7. I have a question that wasn’t answered—how can I get help?
We’re here to help! If your question wasn’t covered here, please reach out to us at tallotouch@gmail.com.
- For a faster response, include your order number and a clear description of your issue.
- We aim to respond to all inquiries as quickly as possible.